*

SHIPPING, DELIVERY, GIFT NOTES

Order by 2:00pm PST for Next Day delivery Tues. - Fri. on most items. Some items are special order and may take 3-5 days. Info about special order items is noted on product pages.

Please never hesitate to call us at 800.353.0430 or email us here.

Our shipping department is trained to pack your order for optimum freshness to your address. Frozen items may slightly thaw. Please freeze or refrigerate perishables promptly upon opening the insulated cooler.

Fresh seafood and meats are subject to availability. Sometimes, a regularly-stocked item does not meet our stringent quality standards and will suddenly become unavailable. Additionally, inventory fluctuates real-time. If an item becomes unavailable or is delayed, you will be immediately contacted by phone and/or email and will be given the option to accept your order at a later date, or to cancel. Perishables are shipped carefully and safely in FreshPac insulated, reusable, temperature-controlled coolers with adequate dry ice or reusable ice packs, and packing material for your destination.

FLAT RATE SHIPPING:
Kindly be aware that our flat-rate shipping rates are consistently less than actual cost. Rather than offer free shipping, we offer total transparency. We refuse to allow the high cost of shipping to inflate the cost of our extraordinary foods. This business model allows us to keep our prices lower than our competitors and still provide quality beyond compare. Our shipping rates are as follows:

CAVIAR & REFRIGERATED PERISHABLES:
Order by 2:00pm PST for FedEx Next Business Day Delivery.
$32.00 Continental US
$50.00 Continental US / Saturday Delivery
$50.00 Alaska & Hawaii
$85.00 Alaska & Hawaii Saturday Delivery

International: Please call 800.353.0430 for quote.

All refrigerated perishables including caviar ship overnight in insulated reusable coolers with reusable ice packs. Because caviar should not be subjected to freezing temperatures for an extended time, if your order also contains frozen perishables, you may receive separate packages that will arrive on the same day. Alternatively, we may choose to place your caviar inside a smaller cooler with ice packs, placed inside a larger cooler with dry ice and your frozen foods.
 

FROZEN PERISHABLES:
Order by 2:00pm PST for Overnight Next Business Day Delivery, or 2-Day Business Day Delivery. Most orders with frozen perishables can ship overnight; however, please allow up to 2 business days.

$25.00 Continental US
$70.00 Continental US / Saturday Delivery
$50.00 Alaska & Hawaii
$85.00 Alaska & Hawaii Saturday Delivery

International: Please call 800.353.0430 for quote.

All frozen perishables ship overnight or 2-day air in insulated reusable coolers with either reusable ice packs, or dry-ice (at our discretion). 2-day shipments will ship with dry ice.

Shipping Restrictions: Due to FedEx limitations, we cannot deliver perishables on Sundays, Mondays, or the day of or after all national holidays including New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas. Non-perishables cannot be delivered on Sundays or national holidays including those listed above.

SPECIAL SHIPPING RATES:
Orders of $500+, orders that can combine shipping of fresh and frozen foods, and orders that ship ground (non-perishable items) may be eligible for reduced or free shipping. Please call to inquire: 800.353.0430.

SHIPPING CONFIRMATION:
Shipping confirmation and tracking info will be sent by 10pm on the day your order is shipped. You may choose your exact delivery date by writing a note in your cart. We cannot deliver perishables on Sundays, Mondays or on the day of, or after national holidays. Non-perishables or pantry items can deliver on Mondays, or the day after national holidays. Orders placed on Saturdays, Sundays, and holidays will be processed on the next business day.

FedEx is our exclusive courier. Shipments are sent "no signature required." We are not responsible for theft. If you require am delivery, or prefer signature required, please phone 800.353.0430. Same-day orders may be available by private courier. For more info, please call 800.353.0430.

Smoked Seafood: All of our smoked seafood is of unparalleled freshness and is never frozen. We receive fresh shipments every Wednesday and often sell out. Please plan ahead and be aware of special delivery times as noted on the smoked seafood product pages. When ordering smoked seafood products by noon Friday, they will ship overnight on the next Thursday, for next business day Friday delivery. If caviar and other seafood items are ordered together, your caviar will ship at this same time. To request separate shipments, please call 800.353.0430.

Pantry and Serving/Giftware: Non-perishable pantry items ship 2-5 day ground weekday delivery. If you require faster delivery, please call us at 800.353.0430.

Purchases made through our website can only be delivered within the United States. If you would like to place an international order, please send us an email or call us at 800.353.0430.

Special delivery requests can usually be accommodated. If your delivery date differs from our policy, please note your required date in the "Special Notes" section of your cart at check-out.

GIFT ENCLOSURES:
Please indicate your gift message in the "Special Notes" section of your cart at checkout. Your gift will deliver with a lovely custom note atop the insulated cooler.

Cancellations: Changes or cancellations to orders must be placed only by telephone, and done within 2 hours of placing your order or prior to 2:00 PST on the day of your order.