物流政策
THE PROUD COW – SHIPPING, DELIVERY & RETURNS
At The Proud Cow, we’re proud to deliver the very best in premium meats—featuring steaks, lamb, authentic Spanish ham, duck & goose, veal, and pork—directly to your door. Our expert packaging and reliable shipping methods ensure every cut arrives fresh and ready to enjoy.
Shipping Options
Next Day Delivery (Refrigerated Meats):
- Order Cut-Off: Place your order by 2:00 PM PST for Next Day delivery (Tuesday through Friday).
- Service: Your order will be shipped via FedEx or UPS in our specialized, insulated packaging designed to keep your meats at peak freshness.
- Rate: Starting at $32.00 (continental U.S.).
- Note: Orders placed after the cut-off or on weekends/holidays will be processed the next business day.
2-Day Delivery:
- For added flexibility, select our 2-Day shipping option. Your order is handled with the same care to preserve quality during transit.
Ground Shipping (Non-Perishables):
- For any non-perishable products or special items that don’t require refrigeration, we offer Ground shipping.
- Rate: Ground shipping rates range between $32.00 and $50.00, depending on your location.
Please note: We cannot ship perishable meats on Sundays or recognized national holidays. If you have any special delivery needs, please contact our team.
Returns & Cancellations
Your satisfaction is our top priority. Returns are accepted only if you call us first or if the product is found to be spoiled.
- How to Initiate a Return: Please call us at 1-800-353-0430 or email enjoy@theproudcow.com as soon as possible if you experience any issues with your order.
- Timing: Requests for returns or cancellations must be made within 2 hours of placing your order or before 2:00 PM PST on the day your order is placed.
Shipping Confirmation & Special Delivery Requests
- Confirmation: Once your order ships, we’ll send you a confirmation email with tracking details.
- Delivery Options: By default, shipments are sent “no signature required” via FedEx or UPS. If you require a signature upon delivery or have other special instructions, please call us at 1-800-353-0430.
Gift Messages
Want to add a personal touch? If your order is a gift, simply include your message in the “Special Notes” section at checkout. We’ll include your custom note with your delivery.
Questions or Special Requests
If you have any questions or need assistance with your order, please do not hesitate to call 1-800-353-0430 or email enjoy@theproudcow.com. Our team is here to help ensure your experience with The Proud Cow is as exceptional as our meats.