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Returns and Refunds Policy

Returns

All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. No returns will be accepted without this code. Once claim is received and accepted by Kolikof Caviar and Salmon, we will automatically reship merchandise. Please keep all packaging intact for any returns.
ALL RETURNS MUST BE SHIPPED TO:
Kolikof Caviar and Salmon
Attn: Customer Service
149 S. Barrington Ave.
PO Box 792
Los Angeles, CA 90049 
ALL PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
Our food items are perishable and cannot be returned. Gift cards are also non-returnable. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 24 hours of receipt of your defective goods to info@KolikofCaviar.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Use a trackable shipping service or purchase shipping insurance. Kolikof Caviar and Salmon does not guarantee that we will receive your returned item.